Our standard Terms and Conditions apply, except for the following addition.

Booking Terms and Conditions

Payment Policy

• All prices quoted are in NZ $ and include GST. The total amount is payable at the time of booking. If the check in date is more than 30 days, the deposit payable is 50% of the total booking and the balance is payable on arrival.
• Late check out will incur an extra fee of 20% the room or site rate per hour or part thereof.
• Room servicing is an extra charge ensure you have selected this in the room extras section.
• We reserve the right to change the site or room within the class of site or room without notification.

Cancellation Policy

• If you need to cancel, this can only be done by e-mail please quote your reservation confirmation number. A 15% cancellation fee will apply to cancellations 72 hours or more before the date of arrival. No refunds will apply to cancellations within 72 hours prior to the date of arrival, or where otherwise stated.
• 14 Days cancellation policy will apply for the following periods: 24th December to 3rd January, Auckland Anniversary Weekend, Waitangi Day, Easter, Anzac Day, Kings Birthday Weekend, Matariki weekend and Labour Day Weekend.
• Accommodation is non-refundable and non-transferable should guests decide to alter or leave before their scheduled departure date.
• Some promotional booking may be totally non-refundable and this will be clearly identified in those booking rules.

General Expectations

Pool Area

• All children under 14 years old must be accompanied by an adult.
• No Glass in the pool area.
• No running, jumping, diving, pushing, or bombing.
• Open only during reception hours.

Parking

• Vehicles are to be parked only on your booked site or allocated parking space.
• Extra parking is available on the side of the access road.

Speed

• Speed limit in the park is 5kmph (walking pace).
• When backing a trailer, boat, or caravan you must have a spotter/ safety person.

Conduct

• Paihia TOP 10 Holiday Park has strict guidelines to control loud, drunken, and disorderly behaviour.
• The Park also has a 10pm - 7am noise curfew.
• Where in our opinion the above behaviour or noise rules are not adhered to, we reserve the right we reserve the right to cancel the booking without refund of any kind.